Please read the FAQ’s below. If you're confused or a first time online shopper this is for you!  I’ve pretty much covered everything you’d like to know. But in case I’ve missed a few concerns - just give me a shout out using my contact details and I’ll gladly answer your question. Thanks!

ABOUT THE PRODUCT:

What is a Snug-a-hug? Snug-a-hug is a special pillow used primarily by expecting moms, nursing mothers, recuperating patients and the like, but generally this product can be used on a daily basis by anyone or anybody who just love a decent sleep!
Snug-a-hug is so versatile, you can do a lot of position by simply switching from one point to another. Its perfect for men and women, elderly and children as well.
What’s inside? What is it made of? Every Snug-a-hug is made of 100% US Cotton and filled with high quality synthetic fibers. Cloth pillow covers  are made of jersey cotton knit (similar to your t-shirt’s fabric) To give you that comfy cool feel that is very applicable to our climate.
How much does it weigh? Is it too heavy to my liking? Does weight matter?  There so many pillows in the market, however we encourage you to compare before buying. We are confident that we have the right amount for the right size = Right density for your needs. Not too hard, nor not too soft. 
Don’t be fooled by buying pillows that’s just full of “air”. Ours approx. weighs 2.3-2.5kg 
How much? Each set costs Php 2,350,
What's included in the purchase? 
Each purchase of a set comes with a 1 Snug-a-hug pillow in white, 1 plain pillow cover, 1 dust bag, 1 carry bag, and brochure
Can I order extra pillow covers? Yes you may, just indicate your additional order in the form.  
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How much are the extra covers?  
​plain and printed  covers : Php400 each (sold separately)

HOW DO I ORDER?

What to do next? Please follow the step by step procedure:
1. Go to www.snugahug.net's home page and click the link the "order form" OR go to www.nurseryroom.com.ph.
All links in the www.snugahug.net. order button links you to www.nurseryroom.com.ph
2. All orders will be directed to our new e-commerce website www.nurseryroom.com.ph 
3. Finalize your order by paying  the amount indicated in your billing. Using the payment mode of your choice. YOU MAY choose "express checkout" or by choosing bank transfers,  OTC (over the counter payment) or GCash. 
4. For bank transfers or OTC payments.   VIA EMAIL ONLY, PLEASE submit your deposit slip  together with your ORDER NUMBER for us to schedule your dispatch. 
 We follow a strict policy of : "NO emailed proof of payment, NO DISPATCH"
5. What is my ETA : 2-4 working days metro manila via GRABSHARE or
J&T Express 3-5 working days for provincial orders.
What do I need to provide to order? Basic information are needed,
(1) pillow cover detail, (2) recipients name, (3) complete shipping address,
​(4) email and (4) mobile number. You can do this by following the link and choose your orders at www.nurseryroom.com.ph.
WHERE TO PAY?  Bank details will be provided through your after checking out. We have accounts with BDO. BPI. BPI Family and PS Bank 
Do you do meet ups? We allow pick ups in out home office in Las Pinas and strictly by appointment only.
ORDER CUT OFF SCHEDULES:
​Monday - Friday: 11AM 
Saturdays: 10AM 
Holidays/ Sundays: NO Deliveries/ NO Emails

Be advised that you are only given 2 days for reservation. Failure to do so, means that the "pillow cover”
will be back in the pool of covers for selection (we have limited stocks per color and design)

ALL ABOUT SHIPPING AND LOGISTICS:

IMPORTANT NOTE:
Before asking for delivery details, please make sure you've already sent your proof of payment to nurseryroomph@gmail.com with your ORDER NUMBER. 
​How much is the shipping?
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For Metro Manila RUSH ORDERS you may opt to have your order/s picked up using LALAMOVE or GRAB. The Pick up point will be in Las Pinas City. You will receive an sms or an email for the complete pick up information. You may choose "OWN BOOKING" upon check out.

BUDGET SHIPPING: We offer GRAB SHARING for orders who are willing to wait for their deliveries. The fee is P150. This will be delivered  3-4 working days since we are scheduling the orders according to areas. We may use a motorcycle or car for deliveries. The delivery runs 2-3x a week.

FOR PROVINCIAL AREAS: A flat rate of P650 will be charged to areas outside Metro Manila. Delivery will be handled by J&T express. TRACKING can be done through www.jtexpress.ph
Do you deliver during weekends?  NO deliveries on Sundays. Weekend orders will be processed first working day of the following week. 
How do you handle DELAYS? For courier based deliveries.  What's the "NEW NORMAL"?   Due to COVID19.  Operations may never be the same again. From the usual overnight deliveries (for Metro Manila) we are already expecting a 2-3 days waiting time.
If you have any concerns about your order/package, you may contact us through SMS/VIBER  OR visit www.jtexpress.ph to track your order. In consulting us for your order always provide your ORDER NUMBER for easy verification.