Please read the FAQ’s below. If you're confused or a first time online shopper this is for you! I’ve pretty much covered everything you’d like to know. But in case I’ve missed a few concerns - just give me a shout out using my contact form and I’ll gladly answer your question. Thanks!
ABOUT THE PRODUCT:
What is a Snug-a-hug? Snug-a-hug is a special pillow used primarily by expecting moms, nursing mothers, recuperating patients and the like, but generally this product can be used on a daily basis by anyone or anybody who just love a decent sleep!
Snug-a-hug is so versatile, you can do a lot of position by simply switching from one point to another. Its perfect for men and women, elderly and children as well.
What’s inside? What is it made of? Every Snug-a-hug is made of 100% US Cotton and filled with high quality synthetic fibers. Cloth pillow covers are made of jersey cotton knit (similar to your t-shirt’s fabric) To give you that comfy cool feel that is very applicable to our climate.
How much does it weigh? Is it too heavy to my liking? Does weight matter? There so many pillows in the market, however we encourage you to compare before buying. We are confident that we have the right amount for the right size = Right density for your needs. Not too hard, nor not too soft.
Don’t be fooled by buying pillows that’s just full of “air”.
How much? Each set costs Php 2,350, with FREE SHIPPING within Metro Manila and other provinces within LUZON (VIA PHILPOST).
For VISMIN areas, your orders will be automatically upgraded using JRS EXPRESS or AP Cargo (with additional cost).
What's included in the purchase?
Each purchase of a set comes with a 1 Snug-a-hug pillow in white, 1 plain pillow cover, 1 dust bag, 1 carry bag, and brochure
Can I order extra pillow covers? Yes you may, just indicate your additional order in the form.
How much are the extra covers?
plain and printed covers : Php400 each (sold separately)
HOW DO I ORDER?
What to do next? Please follow the step by step procedure:
1. Go to www.snugahug.net's home page and click the link the "order form".
2. Choose your “plain” pillow cover from the available color swatches.
3. Fill and submit the order form. (Please make sure to fill each field properly) . An auto-generated email will prompt you once you successfully submitted the order.
4. Please wait for an email confirmation and billing for your order. (The email you'll receive is NOT an automated email, we personally email each client to answer each inquiry and requests. So please be patient. An email will be replied to within the 24hr mark - max)
5. Finalize your order by paying the amount indicated in your bill to the bank of your choice and
6. Submit your deposit slip for dispatch VIA EMAIL. ( We follow a "NO emailed proof of payment, NO dispatch policy"
7. Wait for your package (3-5 working days metro manila/ JRS/APX and 3-5 working days for provincial orders (via DEMS))
What do I need to provide to order? Basic information are needed,
(1) pillow cover detail, (2) recipients name, (3) complete shipping address,
(4) email and (4) mobile number. You can do this by filling up the form provided.
WHERE TO PAY? Bank details will be provided through your billing statement. We have accounts with BDO. BPI. BPI Family and PS Bank
Do you do meet ups? IF the schedule permits it. Im from Las Pinas so if you're near me and interested to "Pick up" please PM me. :-)
ORDER CUT OFF SCHEDULES:
Monday - Friday: 11AM
Holidays/ Sundays: NO Deliveries/ NO Emails
Be advised that you are only given 2 days for reservation. Failure to do so, means that the "pillow cover”
will be back in the pool of covers for selection (we have limited stocks per color and design)
ALL ABOUT SHIPPING AND LOGISTICS:
How much is the shipping cost?
Metro Manila or any part of LUZON - FREE SHIPPING
Luzon (via Philpost) with option to upgrade
VISMIN (via JRS or APX) Add php600
How long will it take for my package to arrive after I’ve paid and confirmed my details?
For Metro Manila addresses: We usually use next day delivery services. (2-3 days)
WHAT'S AN UPGRADE FOR Provincial addresses? Instead of using Philpost/DEMS your order will be shipped using JRS Express or AP Cargo ( guaranteed door-to-door) *unless your area is unserviceable
Do you deliver during weekends? We deliver on a Saturday. NO deliveries on Sundays. Saturday orders that missed the 10AM cut-off will be processed and dispatched on the first working day (Monday)
What is D.E.M.S.? This is your regular POSTAL SERVICE.
DEMS stands for Domestic Express Mailing Service of PHILPOST.
Is DEMS safe? Yes it is safe, though unlike other services - there is no definite day. I can only give you an estimate when the package will be arriving in your area (3 to 5 working days is the given estimate).
Is DEMS door-to-door delivery? It is supposed to be a door-to-door service but due to the size of our package and the “capacity” of the local municipality/city, NOT ALL are capable of delivering such package.
By availing DEMS there is a chance you will pick up the package at the post office yourself. (If you don't want to risk it, please let me know for me to upgrade your delivery.)
How would i know if my package arrived in the post office? We are dealing with government service here, so I think its best to make your own follow up of the package by calling your local post office. (Please do make the local number of your post master general handy) OR better yet, drop by the post office to make a quick check. Using the tracking number that I'll be providing you via email. But there are times the post office will message you via SMS or a mail man will drop you a note saying your package is ready for pick up at the post.
How do you handle DELAYS? If there’s any delay from the given ETA's, please notify me by SMS/Viber or by sending me a private message at FB or IG. From then on, please give me ample time to track the package’s whereabouts and Ill keep you informed for all issues and resolutions.